My daily tasks:
- French customer service
Activities I do next to client questions:
- Wrong delivery orders
- Trustpilot reviews
- Customer cases
My daily to-do list:
French platforms in the platforms:
- CDiscount
French platforms in FD
- Amazon FERM
- Amazon VONROC
- E-bay VONROC
- Vonroc
- FERM
- Leroy Merlin
- ManoMano FERM
- ManoMano VONROC
- Brico.be
| MORNING | AFTERNOON |
MM VONROC B2C |
|
|
MM VONROC Ff |
|
|
MM FERM B2C |
|
|
MM FERM Ff |
|
|
AMAZON VONROC |
|
|
AMAZON FERM |
|
|
E-BAY |
|
|
LEROY MERLIN France |
|
|
CDiscount |
|
|
Brico.be |
|
|
The platforms have to be checked at least twice a day.
Once in the morning when you start and once in the afternoon before you leave. The deadlines are quite strict and are getting stricter. It is very important to check as often as you can.
Logins:
| USERNAME | LOGIN |
MM VONROC B2C | ecommerce@vonroc.com | ag15D5g(mpLv |
MM VONROC Ff | ecommerce@vonroc.com | ag15D5g(mpLv |
MM FERM B2C | a.kamphuis@vonroc.com | Lingenstraat6! |
MM FERM Ff | a.kamphuis@vonroc.com | Lingenstraat6! |
AMAZON VONROC | l.vanhenten@vonroc.com | Lingenstraat2023! |
AMAZON FERM | n.hamila@ferm.com | Lingenstraat6. |
E-BAY | vonroc_fr | Lingenstraat6 |
LEROY MERLIN | ecommerce@vonroc.com | Lingenstraat6! |
Cdiscount | VONROC2019 | Lingenstraat6! |
The link for LeroyMerlin : https://leroymerlin-marketplace.mirakl.net/marketplace-dashboard/
The link for CD : https://seller.octopia.com/
Astuces :
- The delivery delay for France is 3 to 5 working days.
- For the chat, ask always to send an email “ Bonjour, ma collègue francophone n’est pas disponible actuellement pour prendre en charge votre demande. Veuillez nous envoyer un mail sur l’adresse service@vonroc.fr , nous pourrons ainsi mieux vous aider. Bonne journée “
- For the French calls, the answer is “ Bonjour,Pourrez vous nous envoyer un mail à l’adresse service@vonroc.fr nous pourrons mieux vous aider”, if you can do it please, eitherwise in English
- Cdiscount messages have to be always answered,
if no answer is needed, you can just put
“Bonjour, si vous avez d’autres questions, n’hésitez pas à m’envoyer un message. Je vous souhaite une agréable journée. Cordialement “
- Always use "vous" (NL- u) instead of "tu" (NL - je)
- Doubble check al 4 ManoMano accounts to make sure there aren't any invoices to send manually. This should not happen often
- E-bay FR. There almost never cs questions. If there are mails check if they are meant for the E-commerce.
- Amazon sends mails regarding return authorization :
- If a customer wants to return the item without a reason and during the viewing period, always send the return procedure
- If the machine is defect, or the item is delivered incomplete, ask him if he want to place the warranty and find a solution according to the situation or if he wants to return the item
- If you use Deepl always use it from English to French not Dutch to French.
- VAT is 20% in France
- Shipping costs are 7,90€ (for spare parts)
- @ is pronounced arobase ( arobaz )