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038-4220040
Kennisbank
Products VONROC/FERM
Angle Grinders / Bench Grinders (nC)
10
AG501DC (C)
AG502AC (nC)
AG503AC (nC)
AG504DC (C)
AG505AC (nC, discontinued)
Bekijk alle 10
Batteries/chargers
10
BC501AC (C)
CD801AA (C)
CD802AA (C)
CD803AA (C)
CD804AA (C)
Bekijk alle 10
BBQ Kamado (C)
1
BQ501XX (C)
Biscuit Jointer (C)
1
BJ501AC (C)
Caulking guns (C)
2
CG501DC (C)
CG502DC (C)
Compressors (C)
9
AH503XX (C)
AH504XX (C)
BG504CA (C)
CR501AC (C)
CR502DC (C)
Bekijk alle 9
Cover (C)
14
GC502XX (C)
GC503XX (C)
GC504XX (C)
GC505XX (C)
GC506XX (C)
Bekijk alle 14
Drills/Screwdrivers (C)
14
CD501DC (C)
CD502DC (C)
CD503DC (C)
CD504DC (C)
CD505DC (C)
Bekijk alle 14
Fan/Blower (C)
6
AF501AC (C)
AF502AC (C)
AF503AC (C)
AF504AC (C)
AF505AC (C)
Bekijk alle 6
Floorsweeper (C)
1
PS503XX (C)
Garden Tools (C)
10
GC501XX (C)
GC511XX (C)
GC513XX (C)
GC517XX (C)
GC518XX (C)
Bekijk alle 10
Glue Guns (nC)
2
GG501AC (nC)
GG502DC (nC)
Heaters
35
Assistance in connecting heater CH
CH510AC (C)
CH511AC (C)
CH512AC (C)
CH513AC (C, discontinued)
Bekijk alle 35
Hedge trimmers (C)
6
HT501DC (C, discontinued)
HT503DC (C)
HT504AC (C)
HT505AC ( NEW ! ) NOT ON THE WEBSITE YET
HT506DC (C)
Bekijk alle 6
Hot Air Gun (nC)
2
HA501AC (C)
HA502AC (nC)
Humidifier (C)
2
HF501AC (C, discontinued)
HF502AC (C)
Impact Drills (nC)
3
ID501AC (nC, discontinued)
ID502AC (nC, discontinued)
ID503AC (nC, discontinued)
Impact Wrench (nC)
4
IW501DC (nC)
IW503AC (nC)
IW504AC (nC)
IW502DC (nC)
Ladders (C)
2
SL502XX (C)
SL503XX (C)
Lawn mowers / Grass trimmers (nC)
12
GT501DC (C)
GT502AC (C)
LM502AC (C)
LM504DC (C)
S4_LM505DC (C)
Bekijk alle 12
Leaf blowers (C)
6
LB501AC (C)
LB502DC (C, discontinued)
LB503DC (C)
LB504DC (NEW!) (NOT ON THE WEBSITE YET)
LB505AC (C)
Bekijk alle 6
Milling Machines, milling equipment (nC)
1
PR501AC (nC)
Multitools (nC)
9
CT501AC (nC)
CT502DC (nC)
CT503DC (nC)
Multitools Accessories (C)
OT501DC (nC)
Bekijk alle 9
Other (C)
21
LR501DC (C)
CB501XX (C)
MT501XX (C)
SG801AA (C)
TM501XX (C)
Bekijk alle 21
Parasols (C)
13
GP501XX (C)
GP502XX (C)
GP503XX(C)
GP504XX (C)
GP506XX (C)
Bekijk alle 13
Paint/Cement mixers (nC)
5
PM502AC (C)
PM503AC (nC)
PM506DC (nC)
SG502DC (C)
SG504CA (C)
Platform truck (C)
1
TT502XX (C)
Polishing machines/Polishers (nC)
7
PM501AC (nC)
PM504AC (C)
PM505AC (nC, discontinued)
PM507AC (C)
PM508DC (nC)
Bekijk alle 7
Pressure Sprayers (nC)
2
PS504DC (nC)
PS506DC (C)
Pressure Washers
10
PW501AC
PW502AC (C)
PW503AC (C)
PW504AC
PW505AC (if you have more info, please fill them in)
Bekijk alle 10
Pumps (C)
7
GP525AC (C)
GP526AC (C)
GP527AC (C)
GP528AC (C)
GP529AC (discontinued) (C)
Bekijk alle 7
Radio (C)
1
JR501DC (C)
Rattle machine, rattle equipment (nC)
1
RW501DC (nC)
Roller Blinds (nC, discontinued)
1
RB501DC (nC, discontinued)
Rotatory Hammer (nC)
6
RH501DC (nC)
RH502AC (nC)
RH503AC (nC)
RH504AC (nC)
RH505AC (C)
Bekijk alle 6
Router Table (nC)
1
RT501AC (nC)
Sanding machines/Sanders (nC)
9
BS501AC (nC)
DS501AC (nC)
DS502AC (C)
OS501AC (C)
OS502AC (C)
Bekijk alle 9
Sawing machines/Saws
26
CS501DC
CS502AC
CS503AC
CS504DC
CS505AC (discontinued)
Bekijk alle 26
Shredders (C)
2
GS502AC (C)
GS503AC (C)
Soldering equipment (C)
1
SG501DC (C)
Submersible Pumps (C)
10
SP501AC (C)
SP502AC (C)
SP503AC (C)
SP504AC (C)
SP505AC (C)
Bekijk alle 10
Tackers/Staplers (nC)
3
ET502AC (C)
ET503DC (C)
SG503DC (nC)
Telescopic Brushes (C)
3
TB502XX (C)
TB503XX (C)
TB504XX (C)
Telescopic Ladder (nC)
3
TL501XX (nC, discontinued)
TL504XX (nC)
TL505XX (nC)
Thermometer
8
IT501DC
LD502DC
LD503DC
LD504DC
LL501DC
Bekijk alle 8
Trolley Jack
4
TJ501XX
TW501XX (C)
TW502XX
TW801AA
Vacuum cleaners
9
Vacuum Cleaners Accessories (nC)
VC502AC (C)
VC503DC (C)
VC504AC (Still to be completed)
VC505AC (Not yet complete)
Bekijk alle 9
Wall Chasers (nC)
3
WC501AC (C)
WC502AC (C)
WC503AC (nC)
Wallpaper Steamers (C)
2
WS501AC (C)
WS503AC (C)
Water Equipment
20
FH501XX
FH502XX
FH503XX
GS501XX
GS504XX
Bekijk alle 20
TO BE DELETED
1
CD825AA
Blue (Albert Heijn)
BLUE - MANUAL
4
BLUE MANUAL
BLUE HOME - MATERIALENLIJST
BLUE HOME - SPARE PARTS
Refunds Voordeelshop
Blue Home Airfryer 5 liter
1
Blue Home Airfryer 5 liter AHAF01ZW
Blue Home Broodrooster
1
Blue Home Broodrooster AHTO01ZW
Blue Home Blender 1,5 liter
1
Blue Home Blender 1,5 liter AHBL01ZW
Blue Home Staafmixer
1
Blue Home Staafmixer AHHB01ZW
Blue Home Waterkoker 1,7 liter
1
Blue Home Waterkoker 1,7 liter AHKE01ZW
Blue Home 3-en-1 wafelijzer zwart
0
Blue Home 3-en-1 wafelijzer blauw
1
Blue Home 3-in-1 wafelijzer - Blauw
Blue Home FAQ
5
Blue Home 2-in-1 blender 1,5 liter 1000W
Blue Home Airfryer 5 liter 1500W
Blue Home Broodrooster 930W
Blue Home waterkoker 1,7 liter 2200W
Blue Home Staafmixerset 1000W
BLUE HOME - WORK INSTRUCTIONS
3
DHL
VERWERKING TICKETS (onderdelen naleveren)
RETOURPROCES
Customer Service Manual
Warranty Procedure
2
Comprehensive Warranty Procedure Manual
Manual Garantie checklist
Marketplace Manuals
5
Amazon Manual
Bol.com manual
ManoMano Free Returns - Loyal Customers
OBELINK Manual
Praxis/Brico Manual
How to refund an order in magento
1
Refunding an Order in Magento
Annulering Ferm order.
1
Handleiding verwijderen magazijnregels bij annuleringen
Customer Cases Management Manual
1
VONROC Customer Cases Management Manual
Freshdesk Manual
1
Freshdesk Manual EN
Spare parts Manual
1
Spare parts Manual
DPD/DHL Manual
1
DPD/ DHL Manual
Returnless
1
Returnless Manual
FAQ - Customer service
Orders and Delivery/Bestelling en levering
3
Shipping costs
Delivery time
International shipping possible?
Returns and Warranties/Retourneren en garanties
2
Return policy
Warranty
Account and Privacy
2
How do i make an account?
How do i reset my password?
Invoices/Facturen
1
Can I get an invoice for my order?
Product Information/Product informatie
3
Product specifications
Manuals and Instruction videos
Wrong product delivered
FAQ - Response for the customer 2024/2025
FAQ - Responses to customers
1
VONROC Frequently Asked Questions (FAQ)
Work Instructions
España & Portugal
2
DHL Guidelines
ES & PT Guide
Czech Republic
1
CZ Guide
Poland
1
PL Guide
France
1
Transfer France
Germany & Austria
2
CS DE Manual
Templates for Chat Germany
Sweden & Denmark
1
Transfer Instructions Sweden and Denmark
Netherlands & Belgium
1
Werkinstructie NL CS
Romania & Hungary
1
CS Manual RO and HU
Bulgaria
1
Bulgaria Transfer Instructions
Italia
1
CS Italy Manual
Training document CS
Academy - Training
4
Party tents
Batteries
Air Tools
Voordeel Shop AH
Training Complex Customer 2025
2
NL: Training Complex Customer 2025
EN: Training Complex Customer 2025
Vonroc Voordeelshop training
0
Verwachtingen voor een Goede Klantenservice Medewerker NL
2
EN: Expectations for a Good Customer Service Representative
NL: Verwachtingen voor een Goede Klantenservice Medewerker NL
Uitdagingen en Oplossingen: Praktijkvoorbeelden
0
FAQ - Response for the customer (not in use)
Factuur
0