Quick guide how to handle CZ.
Everything works the same as other countries. Returnless and whatnot, so you should already know that.
CZ have two marketplaces. One is Allegro, and one is MALL (not working anymore).
Now, Allegro doesn’t actually create much sales at the moment, so let’s focus on MALL. And if Allegro does work, go over to the Polish Allegro manual, it works the same there.
If you see tickets from MALL in Freshdesk, they have to be answered within 24 hours. No exceptions.
It is the staff on MALL that is handling all cases, so you don’t need to write directly to the customer. The product will be sent back to them from the customer, so what you need to do is finding out the issue, give a return label if necessary, and make a reorder. If the customer want a refund, you have to confirm it with MALL, so write that they can refund the customer. Then you put the ticket on pending, with a note for Nikol saying “This needs to be refunded” and she will create a credit note. Otherwise you just answer the customers in Freshdesk, just like we do normally with all other countries.
ALLEGRO CZ
As said, we barely have any sales for Allegro CZ, and it’s still in progress to be more active and better, but still good to know, in case there’s anything.
Site: https://allegro.cz/
Login: n.teplarkova@ferm.com
Password: Lingenstraat66!!
You basically go to sales center, to see if there’s any messages.
Hover on the menu to the left, and this will show up, and then messages. 
If there isn’t, and there’s no sales, don’t mind it.
So yeah, that was basically it for CZ.